Go on avail!

Photo courtesy of Daniel St.Pierre


Yes, that's what my team leader often tells me.

If you work in a call center you'd understand. Avail is a tiny button on your phone when pressed, tells the system that you are ready to take inbound calls. My last call was about Microsoft Outlook. Karen, not her real name, could not send nor receive emails. I walked her through checking if her internet/intranet connection is working. Next, I had her confirm her Outlook status --- it was offline. One quick fix and she’s good to go. Before she hung up, I advise her to her backup important files. You know, if something goes wrong, it will. Karen thanked me profusely. I just hope she’d answer the survey that goes out after I close her ticket.

I am a call center agent and this is my life.